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Client Spotlight: Assessment and Roadmap Development

October 20, 2017
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Client: A mid-sized transportation company

Business Issue: Dramatic disruption in their industry is impacting their market share, pricing, and profitability

Solution: The first step is understanding their business and prioritizing their investments. We performed a business assessment and developed a roadmap to define a sustainable path forward for the company

Results: A list of 123 improvement opportunities covering 11 themes such as “Sales and Marketing,” “Culture,” “Operating Efficiency,” and “Customer Experience,” and an 18 month roadmap with approximately 60 projects that address these themes.

Themes the Roadmap addresses:

Theme analysis:

Next Steps: Helping the client execute the transformation journey with disciplined program management to complete the projects on time, within the client’s budget, and achieves the outcomes we set forth in this assessment.