Experience

Krystle Fay is a director in Citrin Cooperman’s Digital and Cloud Services Practice with extensive experience leading strategic initiatives within the Microsoft Dynamics 365 Business Central and NAV ecosystem. With over a decade of work spanning consulting, solution delivery, and organizational leadership, she specializes in guiding mid‑market organizations through technology transformation. She oversees cross‑functional teams, drives modernization strategies, and ensures clients realize measurable business value from their ERP investments.

Krystle’s expertise centers around cloud ERP strategy, operational optimization, and the transition of legacy systems into modern, scalable Business Central environments. She works closely with clients across industries such as manufacturing and distribution, and life sciences, offering holistic advisory support that includes system assessments, roadmap planning, and lifecycle management. She is known for steering complex implementations, and for strengthening internal Business Central expertise to reduce delivery risks and improve client experience. Her deep relationships within the Microsoft Dynamics ecosystem, combined with a strong grasp of industry pain points, allows her to craft compelling solution narratives that align technology capabilities with business outcomes.

Prior to Citrin Cooperman, Krystle held positions across the Microsoft consulting and ERP advisory landscape, where she focused on business analysis, solution architecture, and client service delivery. Her earlier experience includes hands-on roles helping organizations optimize financial operations, implement core ERP processes, and integrate supporting technologies within the Microsoft ecosystem. This foundation in both the operational and technical sides of ERP transformation enable her to bridge strategy, execution, and long-term client success.