Client: Mid-sized ophthalmology practice with general and subspeciality providers

Client's Goals: Integrate a reliable Practice Management and EHR System.

Our Team's Role: Provided outsourced business operations, CIO/CTO services, and comprehensive system implementation support.

A mid-sized ophthalmology practice with both general and subspecialty providers faced challenges stemming from the poor implementation of a Practice Management (PM) and Electronic Health Record (EHR) system three years prior. Hesitant to make another change due to past negative experiences, the practice sought Citrin Cooperman’s expertise to evaluate their needs, provide a clear path forward, and position the organization for future financial and operational success.

Challenges

• Previously implemented PM and EHR systems were unreliable and did not meet practice’s needs.
• Reporting capabilities of current PM system did not support the level of detail required to pay providers based on productivity.
• Inability to capture data on quality measures. Concerns arose over their MIPS scores and the financial implications of missing quality measure data.
• Existing technology was unable to support required integrations between diagnostic testing equipment and EHR.

Citrin Cooperman's Approach

• Developed a detailed workflow and needs analysis to identify practice requirements for both PM and EHR.
• Worked with leadership to refine identified requirements, prioritize critical needs, and explore potential solutions.
• Created a comprehensive RFP and managed the system selection process.
• Recommended a staged implementation to allow for seamless transitions and effective adoption at each phase.

Results

• The practice chose and implemented a new integrated PM and EHR system.
• Enhanced reporting capabilities and created the ability to pay providers based on productivity.
• Expanded functionality in PM and EHR, as well as participation in IRIS registry, positioning the practice for maximum positive adjustment to Medicare claims.
• Integrated diagnostic testing equipment with the EHR system, positioning the practice for sustainable growth and operational efficiency.