RingCentral Achieves a Unified SOX Compliance Framework with Workiva and Citrin Cooperman

As RingCentral continued to grow, its internal audit and SOX teams needed a more unified and scalable platform to support their evolving compliance requirements.

Although the company had long relied on the Workiva platform for audit and Optro (formerly AuditBoard) for SOX, operating across two systems created inefficiencies and inconsistencies in documentation and reporting.

To streamline processes and improve oversight, Citrin Cooperman worked with RingCentral to transition its SOX program fully into the Workiva platform, unlocking greater automation, stronger documentation controls, and a fully integrated compliance framework.

The Opportunity: More Capabilities and Configurability

RingCentral’s team was highly familiar with Optro (formerly AuditBoard) and found it intuitive for their daily SOX activities. With any technology transition, customers often face the challenge of moving from familiar processes to new ways of working. Workiva’s solution eased this shift by providing enhanced capabilities and flexible configuration options, enabling the RingCentral team to build confidence and adopt the platform more seamlessly.

Adopting a new platform provided a valuable opportunity to tailor the system to meet RingCentral’s unique SOX processes, moving beyond a basic configuration to one that could scale and grow with them.

RingCentral needed a provider who could bridge the gap between platforms while building a Workiva environment specifically tailored to its operational and compliance needs.

The Approach: Tailored Enablement and Responsive Support

Citrin Cooperman approached the implementation with a collaborative strategy that blended configuration with real-time training. Each working session served as both a build exercise and an opportunity for the RingCentral team to learn the platform as they shaped it. One team member noted that the process was already like a training session and it helped familiarize them with the tool.

The Workiva Solutions team at Citrin Cooperman leveraged the platform’s inherent flexibility to perfectly meet RingCentral’s established needs. This adaptability ensured the final build reflected RingCentral's unique requirements rather than a one size fits all model.

Following go live, the collaboration continued with hypercare support, allowing RingCentral to receive ongoing guidance as they navigated day to day SOX activities in Workiva. This extended support period reinforced user confidence and helped ensure a smooth, stable transition.

The Impact: A More Streamlined, Insight-Driven Compliance Function

The transition to the Workiva platform delivered a more efficient, consistent, and insight-driven compliance process for RingCentral. A major improvement came from modernizing the evidence collection workflow. By replacing manual Excel based test sheets with the Workiva platform’s evidence matrix, the team gained automated pass/fail annotations, integrated footnotes and commentary, standardized test forms, and improved traceability, all of which reduced manual work and elevated documentation quality.

The Workiva platform’s enhanced reporting capabilities provided significantly greater visibility than RingCentral’s previous system, empowering the team to extract insights and manage risk more effectively. The Workiva platform’s AI features added additional value by supporting operational audits and informing new audit approaches.

Despite the complexities that can come with any technology change, RingCentral described the transition as smooth and well supported, crediting Citrin Cooperman’s responsiveness, flexibility, and structured enablement for the successful outcome.

A Successful SOX Transition from Optro (formerly AuditBoard) to Workiva

Through strategic enablement, tailored configuration, and continuous support, RingCentral successfully transitioned its SOX compliance program from Optro (formerly AuditBoard) to Workiva, resulting in a more efficient, scalable, and insight-driven compliance environment. Citrin Cooperman not only managed the technical aspects of the migration but also ensured RingCentral’s team had the specialized training and practical knowledge needed to confidently adopt the platform.

RingCentral consistently underscored the value of Citrin Cooperman’s collaboration, particularly in addressing unique SOX requirements and accelerating user readiness through collaborative build sessions. The transition brought meaningful functional gains — from enhanced reporting and streamlined evidence management to automated annotations and AI assisted insights.

With comprehensive training, creative solutions, and extended hypercare support, RingCentral achieved a seamless implementation and emerged with a more modern and empowered compliance function. By leveraging Workiva’s robust workflows and advanced reporting, RingCentral has gained a future-proof platform designed to scale and evolve alongside their business, turning compliance into a source of strategic insight.

Ready to Get Started?

Contact Nick, Scott, or Phil to see how Citrin Cooperman can help your organization.

Download the Case Study PDF