Fine Jewelry Creator LAGOS Transforms Operations with NetSuite
Citrin Cooperman's Digital Services Practice
Client: LAGOS – luxury jewelry manufacturer
Client's Goals: The client sought to modernize operations, improve cost accuracy, and unify data across e-commerce, vendors, and finance.
Our Team's Role: Our team designed and implemented a NetSuite solution tailored for the jewelry industry, integrating multi-level BOMs, real-time metal pricing, and more.
SUMMARY
LAGOS, the renowned luxury jewelry brand celebrated for its handcrafted pieces and global retail footprint, sought a modern ERP solution to unify and streamline its complex operations. What started as a targeted business intelligence initiative—focused on improving sales and financial dashboards — quickly revealed deeper visibility gaps across the organization. Existing technology infrastructure was no longer equipped to handle the company’s growing complexity, lacking accurate cost tracking, real-time insights, and integration across key functions like manufacturing, e-commerce, and customer service.
Collaborating with Citrin Cooperman’s Digital Services Practice, LAGOS implemented a customized NetSuite solution tailored to the unique demands of the jewelry industry. The result: enhanced operational control from product development to delivery, improved vendor collaboration, and precise visibility into cost and inventory — empowering LAGOS to scale with confidence and agility.
Challenges
- Legacy ERP system lacked real-time visibility into product costing and inventory levels.
- Disconnected systems created operational silos between e-commerce, vendor management, and internal teams.
- Manual tracking of bills of materials (BOM) and fluctuating precious metal prices made cost management inconsistent and unreliable.
Citrin Cooperman's Approach
- Launched business intelligence dashboards that surfaced key insights across sales, finance, and inventory —laying the foundation for a broader digital transformation.
- Implemented NetSuite with advanced features like dynamic product costing, multi-level BOMs, and vendor-specific pricing to support complex manufacturing needs.
- Developed a custom vendor portal enabling real-time collaboration from design through delivery. Integrated Shopify, RFID, and CRM systems to unify data across e-commerce, operations, and customer engagement.
Results
- Established a unified digital platform connecting design, sourcing, fulfillment, and customer service.
- Enabled real-time visibility into product costs, inventory levels, and vendor performance.
- Improved forecasting accuracy and automated order tracking to streamline the global supply chain.
- Empowered faster, data-driven decision-making across teams.
- Created a scalable operational foundation to support continued growth and innovation.
Learn more about the NetSuite services Citrin Cooperman provides and how they can help you gain a 360-degree view of your operations, automate manual business processes, and reach your growth goals.
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