Client: Lagos – luxury jewelry manufacturer

Client's Goals: The client sought to modernize operations, improve cost accuracy, and unify data across e-commerce, vendors, and finance.

Our Team's Role: Our team designed and implemented a NetSuite solution tailored for the jewelry industry, integrating multi-level BOMs, real-time metal pricing, and more.

Lagos, the renowned luxury jewelry brand celebrated for its handcrafted pieces and global retail footprint, sought a modern ERP solution to unify and streamline its complex operations. What started as a targeted business intelligence initiative—focused on improving sales and financial dashboards — quickly revealed deeper visibility gaps across the organization. Existing technology infrastructure was no longer equipped to handle the company’s growing complexity, lacking accurate cost tracking, real-time insights, and integration across key functions like manufacturing, e-commerce, and customer service. Collaborating with Citrin Cooperman’s Digital Services Practice, Lagos implemented a customized NetSuite solution tailored to the unique demands of the jewelry industry. The result: enhanced operational control from product development to delivery, improved vendor collaboration, and precise visibility into cost and inventory — empowering Lagos to scale with confidence and agility.

Challenges

• Legacy ERP system lacked real-time visibility into product costing and inventory levels.
• Disconnected systems created operational silos between e-commerce, vendor management, and internal teams.
• Manual tracking of bills of materials (BOM) and fluctuating precious metal prices made cost management inconsistent and unreliable.

Citrin Cooperman's Approach

• Launched business intelligence dashboards that surfaced key insights across sales, finance, and inventory —laying the foundation for a broader digital transformation.
• Implemented NetSuite with advanced features like dynamic product costing, multi-level BOMs, and vendor-specific pricing to support complex manufacturing needs.
• Developed a custom vendor portal enabling real-time collaboration from design through delivery.
• Integrated Shopify, RFID, and CRM systems to unify data across e-commerce, operations, and customer engagement.

Results

• Established a unified digital platform connecting design, sourcing, fulfillment, and customer service.
• Enabled real-time visibility into product costs, inventory levels, and vendor performance.
• Improved forecasting accuracy and automated order tracking to streamline the global supply chain.
• Empowered faster, data-driven decision-making across teams.
• Created a scalable operational foundation to support continued growth and innovation.